Safeguarding Continuity: Cloud Himalaya's Robust Incident Management Protocol
At Cloud Himalaya, every beat of our digital pulse is closely monitored in real-time. Our Incident Management protocol is more than just a response mechanism; it’s a guarantee that critical infrastructure components, from end to end in our data center, remain resilient and secure.
Prioritized Incident Handling: Our incident priority levels set the tone for our response commitment:
- Priority 1: Response and resolution within 1 hour
- Priority 2: Response within 2 hours, resolution within 4 hours
- Priority 3: Response within 4 hours, resolution within 12-48 hours
- Priority 4: Response within 12-24 hours, resolution within 7 days
This meticulous categorization ensures that each incident is handled with the urgency it deserves.