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Change Management

Change Management at Cloud Himalaya
Change Management at Cloud Himalaya

Navigating Digital Evolution: Cloud Himalaya's Meticulous Change Management Approach

In the ever-evolving landscape of digital innovation, Cloud Himalaya stands as a beacon of meticulous Change Management. Upholding the ITIL V3 change management process, we ensure that every configuration change is a seamless progression, guided by a thorough approval and scheduling protocol.

Formalized Approval Process
At Cloud Himalaya, change is not a random occurrence but a structured process. Every configuration change undergoes scrutiny in a formal change management meeting, subject to board approval. This ensures that every alteration aligns with our commitment to delivering uninterrupted services.
User and Business Impact Analysis
Prioritizing user and business impact analysis, our change management process incorporates the perspectives of all affected groups. These groups actively participate in the approval process, providing valuable insights. Ample lead-time is allocated for notification and justification, fostering a transparent and collaborative environment.
Scheduled Change Management Meetings
The heartbeat of our change management process is the scheduled change management meeting, held via live video conferencing from 12:00-13:00. Business owners are extended a direct invitation to participate, ensuring that key stakeholders are integral to the decision-making process. All Change Requests are scrutinized in detail, securing business owner approval before proceeding to the formal change schedule.
Strategic Change Scheduling
Our change schedules are not arbitrary; they are strategically timed to minimize disruption. Most changes are scheduled on Tuesdays and Thursdays from 11 PM to 3 AM, as well as Saturdays from 8 PM to 2 AM. This thoughtful scheduling minimizes impact on operational continuity, showcasing our commitment to seamless transitions.
Emergency Change Protocol
Recognizing the urgency of certain situations, Cloud Himalaya has a rapid approval process for emergency changes. These changes, necessitated by the replacement of faulty or failed components, undergo a formal user and business impact analysis. Notification and approval are swiftly executed, ensuring a quick response without compromising due diligence.

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info@cloudhimalaya.com

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